Job Information
Nutanix Customer Success Representative (French Speaking) in Barcelona, Spain
Hungry, Humble, Honest, with Heart.
The Opportunity
This role is Hybrid
Are you hungry, humble, honest, with heart? If so, join us as a Customer Success Representative at Nutanix and become part of a team revolutionizing the way companies work with Enterprise Cloud Technology. As a top candidate, you will have the opportunity to deliver exceptional customer service, drive product adoption, and maximize customer value, all while working with a collaborative and supportive team.
Customer Success at Nutanix
The Customer Success Representative will be part of the Nutanix Customer Success team. This team works closely with internal functions such as Global Sales, Marketing, Channel, and Support. They also have access to the Nutanix customer, partner, and distributor community in their region. The team focuses on product adoption, renewals, retention, and revenue growth. They maintain a consistent cadence of client-facing activities, develop long-term plans with customers, and manage project adoption and implementation plans. The team collaborates with Engineering and Services teams to resolve post-sale implementation issues and engages with theater leaders for executive level engagements.
Your Role
Maximize the success of Nutanix’s French customers across EMEA through proactive engagement and support.
Attain a minimum of 100% of goals for customer check-ins, customer adoption, and renewal rates.
Maintain timely and accurate records of all customer interactions and data.
Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution.
Maintain a high level of daily activity including customer and internal calls, meetings, and customer research.
What You Will Bring
Experience in high-tech customer-facing roles such as Customer Success, Technical Support, or Sales.
Fluent in French and English.
Experience working with software subscription customers.
Proven track record of overachieving in a sales metrics-driven environment.
Knowledge of data centre technologies such as virtualization, storage, servers, security, Cloud, and networking would be desirable.
About the Team
Meet Mehdi Senagria, Customer Success Director - https://www.linkedin.com/in/mehdisenagria/
Mehdi joined Nutanix in October 2020 after working for HPE and Aruba Networks for almost 12 years.
Mehdi joined Nutanix as he wanted to join an ambitious and Agile company ready to disrupt the market.
He is looking to hire a strong team player who is always putting the customer first.
Mehdi is French and based in Barcelona for 12 years with his wife and his 2 children.
Benefits
Great earnings potential (with achievable targets and uncapped commission, tied to accelerators).
Work in our new sales hub in Barcelona and play a part in helping grow the office.
Attractive additional benefits (stock plan options, health insurance, pension, vacation, etc.)
Great growth potential. A place where you can make your mark and advance your career.
How We Work
The Inside Sales team is a fully hybrid team. You will spent time working from our new Barcelona office and from home, you will feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.