Job Information
Nutanix Order Processing Administrator in Belgrade, Serbia
Order Administrator - Serbia
Hungry, Humble, and Honest with Heart!
The Opportunity
This role is hybrid
The Order Management team is composed of approximately 14 individuals across the globe strategically placed to cover worldwide support.
The team is a combination of a highly diverse set of professionals with a mix of experience in customer support, sales ops, and order management in the IT world. We have proudly driven changes to help improve the order process cycle and SLAs.
Our goal is to continue driving an excellent order management model for our sales teams while driving productivity through continuous improvement in processes and responsibilities managed by our team. We’re looking for an individual who will share our vision!
Order Management at Nutanix
The Order Management Administrator role sits within the Worldwide Deal Support and Order Management organization under Revenue operations. Your primary customer will be Nutanix sales teams but will work with multiple teams involved in the sales process. Some of these teams include Deal Desk, Bid Management, Sales Support & Shared Services, CPQ (Configure, Price, Quote), and others which in turn creates a very dynamic.
Your role
Manage and Process International (EMEA & APAC) incoming orders and MWD and RMA request daily within 4 business hours of receipt
Reviewing purchase order teams and conditions for company protection
Reviewing orders and opportunities for compliance including pricing, terms, and contract specifications
Monitor and advise Finance and Accounting on revenue recognitions and commission implications.
Identify and implement improvement processes to increase order processing operational efficiency.
Work with Order Fulfillment to coordinate product shipments and resolve issues with freight forwarders as needed in the time zone.
What you’ll bring
4-6 years of industry experience in Sales Operations or Sales
Proven ability to provide exceptional high-end customer service
Accurately follow standard operating procedures established by the business unit
Experience with order processing and sales cycles
Strong analytical skills
Strong Change Management Skills: Follow Up, Follow Through, Accountability, Sense of Urgency, and superior customer service
A Bachelor’s degree in business administration, IT related career experience is a plus
Experience in enterprise technology sales is a plus
Tools and Processes:
Microsoft Excel and other MS office applications – Proficient user
Enterprise CRM (Customer Relationship Management) software such as Salesforce.com
Oracle
Ticket management
Meet the hiring manager, Georgios Karalis!
I am originally from Greece but I am living in the Netherlands the last 9 years. (If you ask me, I can only order a coffee in Dutch lol) I have a lovely family and am a proud husband / father of 2 adorable, little kids.
I've been in the Sales Operations field for over 10 years with expertise in prioritizing work, developing efficient workflow, and managing team members to achieve operational goals.
Joined the Nutanix family in June 2020 and this is one of the best choices I have ever made. I saw this opportunity as a way to contribute to an exciting, forward-thinking, fast-moving company so here I am. In the past, I had the chance to work for a Hardware company so I was always curious to see the "Software" side too. I am managing the International Order management team , which is an amazing multicultural team and we are all originate from various countries and cultures (Greece, Italy, Serbia, India, Spain). Our motto "Teamwork makes the dream work". We are currently looking for a new team member to join our little "family" here so if you are Hungry, Humble, Honest with Heart - Here is the right place for you and we look forward to welcoming you.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.