Job Information
Nutanix Customer Success Representative in Durham, North Carolina
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you hungry, humble, honest, with heart? Do you have a passion for Enterprise Cloud Technology and a vision for the future of business? If so, join Nutanix as a Customer Success Representative and be part of a dynamic team that delivers exceptional customer service, improves retention, and drives revenue growth.
About the Team
meet the team
Your Role
Deliver exceptional customer service and improve customer retention and subscription renewals
Advise customers on maximizing the value of Nutanix solutions
Work closely with regional sales organization and Renewal Quote Representatives to maximize renewal revenue and rate
Collaborate with Field Sales Account Managers and Systems Engineers to focus on adoption and utilization of portfolio
Develop strong relationships with customers and drive the design of tailored optimization plans
Maintain consistent client-facing activities to increase product adoption and deliver value
Present progress checks and drive customer conversations surrounding adoption and license expiration
Develop strategic long-term plans with customers and manage adoption and implementation
Coordinate resolution of post-sale implementation issues with Engineering and Services team
What You Will Bring
4-6 years of software sales and customer adoption experience
Successful track record with renewal and recurring revenue model
Ability to connect customers' business objectives with technology solutions
Knowledge of virtualization, storage, servers, Cloud, and networking preferred
Strong communication, prioritization, and time management skills
Bachelor's degree or equivalent
Ability to drive customer success and improvement
Collaborative and strategic mindset
The pay range for this position at commencement of employment is expected to be between USD $ 26.05 and USD $ 52.09 per hour, assuming a 40 - hour work week, the approximate annualized pay range is between $77,400 - $154,800.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.