Nutanix Customer Success Manager - Federal in Washington, District Of Columbia

Nutanix is building a new organization of Customer Success Managers. You will be in charge of improving customer experience and driving increased adoption, and ultimately driving expansion for Nutanix’s top Public Sector Accounts. In partnership with the Account Manager and SE, the Customer Success Manager (CSM) will be an advocate and trusted advisor for Nutanix’s top Public Sector customers

Key Responsibilities:

  • Drive technology adoption (features, use cases, capacity, product stack) by providing insights on usage maturity, best practices, diagnosing barriers, and solving for those barriers. Ultimate goal of driving expansion in the accounts.

  • Understand customer’s business and technology goals and co-create success plans working with the customer. Conduct regular success plan reviews with customer. Success plans entail building a roadmap to help the customer become operationally more efficient with Nutanix technologies, upskilling customer’s level of expertise, and driving return on investment.

  • Use data insights to track consumption/feature utilization/use cases, and make recommendations for increased adoption, up-sell & cross-sell

  • Orchestrate the breadth of Nutanix resources (Delivery/Consulting, Support, Product Teams) to improve the customer’s experience with Nutanix technologies

  • Monitor customer health and engage extended Nutanix teams to proactively create and execute “get well” plans, as needed

  • Be advocate for your customers and drive customer feedback back into the Nutanix ecosystem

  • Identify and develop customer references

  • Help drive customer satisfaction and Net Promoter Score

Qualifications

  • 7-10 years of customer-facing experience role (Account Management, Systems Engineer, Customer Success, or Client Services) with positive customer references

  • Top secret clearance with government agencies is needed

  • Technically oriented with strong understanding of Data Center technologies, particularly hyper-converged solutions/capabilities/use cases  and associated applications/workloads

  • Relationship-oriented, credible customer leader with mid-senior level audiences

  • Strong analytical skills and consultative skill set to analyze current usage, customer goals, and recommend actions that drive success for your customers

  • Excellent written, verbal, presentation, and interpersonal communication skills

  • Willingness to travel to build strong customer relationships

  • BA/BS, advanced degree a plus

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.